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Payment & Shipping

Placing an Order

Orders of the NATURE’S WONDERS items can be placed via our online shopping cart. When the items and quantities have been confirmed, click "Check-Out". Register as a New Customer or Login as a Returning Customer or Checkout as Guest, and fill out your Contact and Delivery Details.

Once you have paid via PayPal or by Credit Card, your order will be processed immediately.  Once your credit card details have been verified by PayPal, your order will be packed and sent to the provided address.

 

Forms of Payment

NATURE’S WONDERS website processes payments via PayPal and Credit Cards payments via PayPal. The transaction will appear on your PayPal Account or Credit Card Statement as a payment to Nature’s Wonders.

​All prices on this website are processed in Hong Kong Dollars (HKD$) or U.S. Dollars (USD$). All orders are acknowledged at current pricing. We will bill at price in effect at time of the payment confirmed.

​Offline payments (such as cheques or payment transfer) can be arranged.

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Pricing

Product prices listed are current however are subject to change without advanced notice. Please see our postings and notices on price adjustments or promotions.

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Shipping Policy

  • FREE SHIPPING for orders over HK$100 or above (after discount).
  • Order below HK$100, HK$40 delivery charge is needed.
  • Purchased items will be delivered via Local Courier in Hong Kong or FedEx and TNT Express Globally.
  • Purchased items will be packed and sent out within 3 days and arrive within 3-4 business days (Monday to Saturday) in Hong Kong. When typhoon signal no. 8 or above is hoisted, or when black rain signal is hoisted, the delivery will be arranged to the next working day.
  • International deliveries by FedEx or TNT Express will be assigned a Tracking Number, which will be emailed to your registered email to allow you to keep track of the delivery status.
  • If delivery details are incomplete, the order would not be sent out and our Customer Service representative will have to contact you for complete delivery information.
  • NATURE’S WONDERS will not verify the recipient's identity and bears no responsibility for this.
  • Sender shall be diligent of the recipient country’s import regulation and be aware of any taxes that the recipient shall bear for receiving the products. NATURE’S WONDERS cannot be responsible for any import restrictions or taxes involved from international shipping.
  • P.O. Box address is not accepted.
  • NATURE’S WONDERS is not responsible for damage after delivery.
  • All claims for shortages must be reported to customer service on the day of delivery.
 

Return Policy

To return any items, please contact Customer Service on (852) 3997 1730 or by email cs@natureswonders.com.hk from Monday to Friday, 9:00a.m. to 6:00p.m. within 7 days of delivery date.

We will issue a product exchange for any full priced unopened merchandise that is returned within 7 days of delivery date.

All products to be exchanged must be accompanied by original receipt and an exchanged reference number, which is assigned by our Customer Service.

  • No products may be exchanged if on any sale, used, opened or damaged.
  • Each item can only be exchanged once.
  • Items can only be exchanged and not refunded.
  • International shipment fee will not be refunded.
  • Cost of shipment to return the order will be accounted for by the customer.
  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.
  • NATURE’S WONDERS is not responsible for damage after delivery.

All claims for shortages must be reported to Customer Service on the day of delivery.

NATURE’S WONDERS reserves the right of final decision in case of any dispute.

 

 

Refund Policy

To return any items, please contact Customer Service on (852) 3997 1730 or by email cs@natureswonders.com.hk from Monday to Friday, 9:00a.m. to 6:00p.m. within 7 days of delivery date.

We will issue a product exchange for any full priced unopened merchandise that is returned within 7 days of delivery date.

All products to be exchanged must be accompanied by original receipt and an exchanged reference number, which is assigned by our Customer Service.

  • No products may be exchanged if on any sale, used, opened or damaged.
  • Each item can only be exchanged once.
  • Items can only be exchanged and not refunded.
  • International shipment fee will not be refunded.
  • Cost of shipment to return the order will be accounted for by the customer.
  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.
  • NATURE’S WONDERS is not responsible for damage after delivery.

All claims for shortages must be reported to Customer Service on the day of delivery.

NATURE’S WONDERS reserves the right of final decision in case of any dispute.

 

Privacy Policy

  1. Your Privacy Information
Nature’s Wonders ("we", "our" or "us”) respects your rights of privacy when collecting, storing, using and transmitting personal data.  We are committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, and how we protect that information.
Please read the following carefully to understand our views and practices regarding your personal information.
"personal data" means any personally identifying information or sensitive data (such as names, occupations, addresses, contact details, credit card information, your age, your marital status, your income, demographic data) from which it is practicable for the identity of an individual to be ascertained.

  1. Purposes for which we will use your Personal Data
Your personal data may be collected when you make a purchase or apply to be our member of community.
 
The purposes for which we may use your personal data are:
To fulfill our service to you as a customer and member; services include shipping your order to you, communicating to you about your orders and engaging in marketing offers, etc.
To enhance our operation and website experience through better understanding of the demographics and shopping preferences of our customers.
For internal and market research.
 
If you do not wish us to use your personal data for use as described above, you may exercise your opt-out rights by notifying us at privacy@natureswonders.com.hk

 

  1. Security
Your personal data, however stored, will be accessed only by our employees or contractors who are authorised to do so. Where personal data is stored electronically, it will be kept password-protected (or under some equivalent form of protection) and accessible only by authorised personnel.

  1. Cookies

 We use “cookies” so we can recognize you as a return user and personalize your experience and your use of our website. If you reject our cookies, you may still use our website but may be limited in the use of some of the features.

We are continuously working to make your experience on our website better.
Some of our other business partners and service providers may also use cookies on this site. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies.
In addition, we may also use ip addresses to analyze trends, track traffic patterns, and gather demographic information that do not contain personally identifiable information for aggregate use.

 

  1. Age of Consent

 By using this site, we believe that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  1. Acknowledgement

 By filling in the Members Application Form, you have indicated your understanding of, and agreement to, the above provisions.


 

 

 

​For your online shopping convenience and experience, NATURE’S WONDERS will try to deliver to most countries in the world.

​Upon Checkout, please see the list of countries we deliver to and we please contact us directly if you have special delivery needs. We want to ensure a secure and convenient payment by offering PayPal for Global Payment and Delivery and a choice of PayPal or Offline Payment arrangement for Hong Kong Payment and Delivery.

We also want to ensure a dependable, reliable and timely shipping by offering a choice of FedEx or TNT for your Global Shipping depending on your country’s needs. Please note that taxes may apply and would be required to be paid by the recipient for delivery to certain countries.

​For shipment of above 20 KG, please contact us directly for arrangements. And we will try to accommodate your requests.